Technology has drastically changed the way businesses function over the years. Advancements in technology, specifically in big data and analytics have made a significant impact on quality management practices, introducing a new approach known as Quality 4.0. This new era of quality management integrates digital technologies, resulting in improved quality management practices, increased customer satisfaction, revenue, and competitive advantage.
Quality 4.0 uses advanced technologies such as big data and analytics to predict process conditions and identify quality characteristics that are essential to customers and the enterprise. Implementing this approach has allowed for a more data-driven approach to quality management, providing businesses with critical insights into their processes and customers' needs. Furthermore, it has also led to the development of new frameworks and perspectives on quality management, leading to increased organizational performance.