Technology has drastically changed the way businesses function over the years. Advancements in technology, specifically in big data and analytics have made a significant impact on quality management practices, introducing a new approach known as Quality 4.0. This new era of quality management integrates digital technologies, resulting in improved quality management practices, increased customer satisfaction, revenue, and competitive advantage.
Quality 4.0 uses advanced technologies such as big data and analytics to predict process conditions and identify quality characteristics that are essential to customers and the enterprise. Implementing this approach has allowed for a more data-driven approach to quality management, providing businesses with critical insights into their processes and customers' needs. Furthermore, it has also led to the development of new frameworks and perspectives on quality management, leading to increased organizational performance.
In recent years, the implementation of Quality 4.0 has led to numerous benefits for businesses. The approach has enabled the optimization of quality management practices, leading to increased product quality and customer value proposition, reducing internal and external failure costs. Through the use of technology, businesses can connect with customers on a deeper level, helping them understand their needs and demands, resulting in higher levels of satisfaction.
The integration of Quality 4.0 into organizations can additionally lead to improved working conditions for employees, promoting knowledge society and the development of sustainable practices. The approach allows for data-driven decision making, improving internal business processes and overall organizational performance. Quality 4.0 has a significant impact on all dimensions of an organization, including financial performance, customer value proposition, internal business process, learning and growth, environmental performance, and social performance. Moreover, its implementation can lead to increased revenue opportunities and growth for organizations while simultaneously improving the quality of conformance and performance of products.
In conclusion, embracing Quality 4.0 is essential for organizations that aim to remain competitive in the digital age. The approach enables businesses to implement sustainable practices, providing them with a competitive edge while simultaneously promoting improved quality of conformance and performance of their products. Further case studies and qualitative research are necessary to understand the full impact of Quality 4.0, but the potential benefits cannot be denied.
Authors
Antony, J., Sony, M., Furterer, S., McDermott, O., & Pepper, M. (2022). Quality 4.0 and its impact on organizational performance: an integrative viewpoint. The TQM Journal, 34(6), 2069-2084. https://doi.org/10.1108/TQM-08-2021-0242