Quality management (QM) is an essential component of any organization that strives for success and growth. However, with the growing complexity of today's society and the rapid pace of change, it has become increasingly challenging to maintain and develop QM practices that are effective and ethical. To address this, a new paper has been published that provides a roadmap for researchers and practitioners to meet the challenges of the future successfully.
The study emphasizes the importance of interdisciplinary and participatory research approaches in developing a sustainable future. It suggests that QM practices need to be continually adapted to meet the demands of a changing environment. The authors recommend an interactive approach to QM to create stability in changes, suggesting that this would facilitate the seamless transition of QM practices, ensuring that they remain up-to-date. The paper's positive core identifies the essential characteristics of QM that need to be maintained and developed concerning leadership, sustainability, and systems thinking. This core provides valuable guidance for organizations and researchers in maintaining ethical and effective QM practices.
However, the study acknowledges that it is limited to one country and a small group of organizations. Nevertheless, the findings provide valuable insights for improving QM practices by focusing on the identified positive core that needs to be developed and maintained. The study's authors underline the importance of ongoing collaboration and dialogue between researchers and practitioners to advance our understanding of QM's complexities and improve organizational performance in the long term. Developing sustainable QM practices that are effective and ethical is now more critical than ever. Therefore, the study's framework for future research is essential, and its recommendations for an interactive approach are invaluable for organizations and researchers seeking to meet future challenges.
In conclusion, the study addresses the challenges that organizations face in maintaining and developing QM practices that are both effective and ethical to meet the complexities of today's society. Its roadmap for researchers and practitioners highlights the positive core of QM, emphasizing the importance of interdisciplinary and participatory research approaches to ensure a sustainable future. As such, it is a significant and valuable contribution to the field of QM and should be of interest to anyone working in or researching QM practices.
Authors
Fundin, A., Lilja, J., Lagrosen, Y., & Bergquist, B. (2020). Quality 2030: quality management for the future. Total Quality Management & Business Excellence, 1-17. https://doi.org/10.1080/14783363.2020.1863778