The Fourth Industrial Revolution, also known as Industry 4.0, has brought about significant advancements in technology and has revolutionized the way organizations operate. With the emergence of groundbreaking technologies such as Autonomous Robots, Internet of Things, Cloud Computing, and Big Data, there has been a need to integrate these technologies into traditional Quality Management practices. This integration has led to the emergence of a new concept called Quality 4.0.
Quality 4.0, or Q4.0, focuses on how Quality Management needs to be adopted in the digital era. It aims to bring numerous benefits to organizations, including reduced costs of quality, improved operational efficiencies, increased value proposition, and transparent data-based partnerships. However, despite the potential benefits, there is a low level of readiness or maturity in organizations when it comes to Q4.0 adoption.