Total Quality Management (TQM) has come a long way since its inception, evolving into Quality 4.0, a digitalized version of TQM that focuses on the impact of digitalization on quality management, process, and people. Industry 4.0 has had a significant impact on TQM practices, with the use of big data, algorithms, and advanced technologies enhancing traditional quality management techniques.
In this scientific paper, the authors provide valuable insights into the role of Industry 4.0 in improving various aspects of TQM, such as customer focus, employee training and learning, process management, and availability of quality data. They discuss how Industry 4.0 enables businesses to increase customer satisfaction and loyalty, produce customized products, and improve employee expertise and competency.